Lintas

The Interactive Digital Assistant is a paradigm-shift in digital customer interaction solution that drives superior customer service at a significantly lower operational cost, through immediate and relevant customer recommendations supported by need-based human intervention. It combines artificial intelligence and live agents to manage and optimize customer interaction across channels in a manner driven by automation.

It is a virtual employee that can offer support and act as a first point of contact when it comes to delivering a service experience. As part of a strategic effort to deliver great service, if deployed intelligently, digital assistants can be a very valuable addition to the team.

The Digital Assistant delivers substantial business benefits including:

•   Significantly decreased operational costs through automated interactions
•   Higher CSAT by providing immediate automated customer service but keeping human intelligence alongside       whenever needed.
•   Differentiated customer experience across web, mobile, social media, chat bots, and interactive Robots
•   Increased sales through personalized recommendations.
•   Customer insights that can improve products and services based on actual and natural conversations.